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At Angels In Your Home, our goal is to support you and your family in achieving and maintaining optimal health.

Community Resources

Recognizing the challenges of accessing community resources like food, housing, and transportation, we're here to provide resources to you every step of the way. Angels In Your Home's commitment to addressing the social determinants of health goes beyond medical treatment—it's a commitment to empowering individuals, families, and communities. Through our comprehensive community resources, we provide the tools needed to overcome barriers and thrive.

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All Social
Needs
Caregiver
Resources
Disability
Services
Financial
Resources
Food
Resources
Health
Insurance
Housing
Resources
Legal
Services
LGBTQ+
Resources
Safety
Resources
Social
Services
Transportation
Resources
VA
Services
Vocation
Resources

All Social Needs

NY Connects at Lifespan

Front door to community resources for elderly and disabled individuals for Monroe County, NY.

NY Connects is your trusted place to go for free, objective information about long term services and supports in New York State for people of all ages or with any type of disability. For all other counties call (800) 342-9871

Caregiver Resources

Alzheimer’s Association Rochester & Finger Lakes Region

Serving the cities of Corning, Geneva, Elmira and Rochester, and their surrounding counties, the Alzheimer’s Association Rochester Finger Lakes Region Chapter is here to help. We provide education and support to all those facing Alzheimer’s and other dementias throughout our community, including those living with the disease, caregivers, health care professionals and families. We are also committed to advocating for the needs and rights of those facing Alzheimer’s disease and all other dementia, and advancing critical research toward methods of treatment, prevention and, ultimately, a cure.

Department of Health (DOH) - Monroe County Advanced Planning Alzheimer’s Association Rochester & Finger Lakes Region

When caring for someone with Alzheimer's disease it is important to plan. One of the benefits of planning in advance is that the person can participate in the decision-making process and have their wishes known. It often becomes difficult and divisive to make key decisions well after a person has been diagnosed with Alzheimer's disease. Planning in advance will help ease the transition in early retirement, financial planning, healthcare, and safety and security issues.

Lifespan Services for Caregivers

Lifespan has an array of services that can help caregivers navigate care options and get support.

Respite/Short Term Stay Services

Disability Services

Area Loan Closet Information

A loan closet is a program that allows people to borrow durable medical equipment and home medical equipment at no cost or at low cost. The loan closet may be offered through an organization, an individual, or some other entity, often a non-profit organization. Because medical equipment is expensive and often needed for only a short time, loan closets help people receive equipment that they may not otherwise be able to afford.

Regional Center for Independent Living (RCIL)

RCIL provides information, referrals, and advocacy to people with disabilities who are navigating the Human (Social) Services and Social Security systems. They understand trying to comprehend what is entailed with NYS disability and social security disability can be difficult and confusing. They assist to ensure people are knowledgeable about the systems and recognize the benefits they have the right to receive under the American Disabilities Act.

Financial Resources

Department of Human Resources (DHS)

The Department of Human Services has as its goal a common-sense human service delivery system that is comprehensive, responsive, coordinated and based on measurable results. The department provides various forms of assistance to citizens of Monroe County including income support, medical assistance and comprehensive services designed to promote a higher quality of life for children, families and disadvantaged or elderly adults.

Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) is a federal grant program that assists income eligible households in paying for energy costs, repairs, and weatherization. Income eligible customers may receive one regular HEAP benefit per season. In addition to regular HEAP, households may also be eligible for emergency HEAP benefits.

Monroe County residents age, 60 years or older, and are not currently in receipt of Temporary Assistance or Food Stamps, please call the Senior HEAP office at Lifespan at (585) 244-8400 ext. 102 for assistance to answer questions, assist with the application process, and address any emergency heating situations.

Food Resources

Area Food Pantry Info

This is a list of food pantries in Monroe County that help meet emergency food needs. Each cupboard operates as a neighborhood volunteer unit covering a specific area and receives support from its local churches and funders.

Community Meal Programs

There are places where you may be able to drop in for a free meal.

Curbside Markets

Mobile markets where you can shop for healthier choices.

Meal Delivery Options

The options for meal services have expanded over the last several years. While traditional meal delivery services still exist, nationwide services for quick, easy-to reheat meals and meal kits which provide all the ingredients have expanded. Additionally, there are delivery options from local

Meals on Wheels

Basic home delivered meals for people that have difficulty preparing their own meals. Deliver a hot, nutritious meal and provide a daily check-in to the home bound, elderly, or ill through a dedicated volunteer force. Eligibility for Meals on Wheels:18 years of age or older *Incapacitated due to accident, illness, or frailty. Living alone or with someone who is unable to prepare meals and/or is absent during the day. Receive meals a minimum of three days per week.

Office for the Aging Nutrition Programs

Providing information on Senior Center Sites-Lunch Club4Program Meals sites and Home Delivered Meals

Pop-Up Pantry

Food Link also brings emergency food relief to parts of their service areawhich have limited access to traditional food pantries.

Rochester Public Market Token Program

SNAP recipients can swipe their benefits card at a Market Market Token Program participants also receive a 40% bonus through N State Fresh Connect Program (up to a $20 bonus per SNAP recipient, per market day.

Supplemental Food Access

Food Cupboards: Area food cupboards are also resources to access food. There are listings of local food cupboards (link below).

Supplemental Nutrition Assistance Program (SNAP)

Supplemental Nutrition Assistance Program - SNAP provides food benefits to low-income families to supplement their grocery budget so they can afford the nutritious food essential to health and well-being.

Health Insurance

Health Insurance Information Counseling & Assistance Program (HIICAP)

HIICAP works directly with Medicare beneficiaries to educate them about the Medicare Program, Medigap policies, Medicaid, Medicare Advantage Plans, Long-term Care Insurance, Low-Income Subsidy Programs, employer-sponsored insurance, and other health insurance programs that are available in New York State. This program offers free and unbiased information on all Medicare options available within Monroe County. HIICAP also provides information on Medicare cost reduction programs MSP (Medicare Savings Program), EPIC (Elderly Pharmaceutical insurance Coverage) , Extra Help for Part D (LIS- Low income Subsidy), to those who qualify.

New York State of Health: Health Plan Marketplace

New York State of Health is a Health Plan Marketplace. Individuals, families, and small businesses can use it to buy health insurance. It lets you shop and compare many health plans. It is the only place to get help lowering the cost of health coverage. Those eligible for Medicare should contact Local HIICAP or Medicare directly with questions and program options.

Veterans Benefits in NYS

Housing Resources

Eviction Assistance Programs

Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) is a federal grant program that assists income eligible households in paying for energy costs, repairs, and weatherization. Income eligible customers may receive one regular HEAP benefit per season. In addition to regular HEAP, households may also be eligible for emergency HEAP benefits. Monroe County residents age, 60years or older, and are not currently in receipt of Temporary Assistance or Food Stamps, please call the Senior HEAP office at Lifespan at (585) 244-8400 ext. 102 for assistance to answer questions, assist with the application process, and address any emergency heating situations.

Housing Advocacy Services

Housing Advocacy Services works with Monroe County residents with hardships such as housing and homelessness, specifically, people with disabilities and dissociated populations. Provides case management, representative payee services and networking with other community providers in the greater Rochester area. Services include: Housing: Connections for Rapid Rehousing, Permanent Supportive Housing, Affordable Apartment Leads; Advocacy: Housing, Health Insurance Assistance, Free Community Medical Services, Apartment; Referrals: Treatment referrals along with Community Resources Intervention; Aid Services: Representative Payee, Case Management, Housing Referral Accessing Community; Supports Such As: Social Services, Health Care, Mental Health Services, Substance Abuse Treatment, Furniture assistance upon request

Monroe Housing Collaborative

The Monroe Housing Collaborative was formed with local nonprofit agencies to improve the lives of people with disabilities by addressing the growing need for integrated, affordable housing throughout Monroe County. Al Sigl Community of Agencies, CP Rochester, and EPI have come together to gather the residential needs and preferences of those with disabilities, while working to expand living options in the Greater Rochester area.

NY Connects/Lifespan Affordable Housing Information

This list provides information about subsidized housing complexes, senior housing sites, family housing sites and more.

Rochester Housing Authority (RHA)

The Rochester Housing Authority is an independent public corporation that provides housing and related services for lower income families and senior citizens.

LGBTQ+ Resources

Rochester LGBTQ Resource Directory

Provides educational workshops, socialization opportunities, peer support groups, and referrals to resources and services for the historically and systemically marginalized members of Rochester and Monroe County, New York’s LGBTQ+ community.

Safety Resources

911

In an emergency, dial 911 from your phone immediately. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.

Adult Protective Services Helpline

The helpline can answer questions about adult services, provide contactinformation for local APS units, or take information to be sent to local APSunits regarding abuse, neglect, or exploitation of adults.

Elder Abuse Coalition

This coalition is a multidisciplinary, statewide network of over 1,900individuals, organizations and government agencies working together to protect older adults from abuse, neglect, and exploitation.

Home-Safe-Home

Provides a general home safety review geared toward fall prevention. They also complete minor home modifications including installation of grab bars, smoke detectors, handrails for stairs, door grips, handicapped toilet seats, tub transfer benches, bathtub seats. This service is a donation and income based in Monroe County. This is a program through lifespan.

Social Services

Monroe County Social Services Department

The Department of Human Services provides various forms of assistance to citizens of Monroe County including income support, medical assistance and comprehensive services designed to promote a higher quality of life for children, families and disadvantaged or elderly adults.

St Joseph’s Neighborhood Center

Help navigate the Social Services System to access benefits.

Transportation Resources

911

In an emergency, dial 911 from your phone immediately. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.

Medical Answering Services, LLC

MAS helps NYS Medicaid enrollees get easy access to non-emergency medical transportation.

TRAC- NY Connects/Lifespan

Monroe County has many transportation options available for older adults and individuals with disabilities for medical appointments, errands, and social events. These options include services offered by volunteers, public services, private vendors, and medical transportation providers. Through Lifespan’s TRAC (Transportation Access) Program, mobility specialists can help Monroe County residents, or their caregivers explore options available to them. (TRAC is not a transportation provider, but rather a service to explore transportation options.) Transportation needs to start in the county the person resides in.

If exploring transportation options for someone who resides in another county in New York state, please contact NY Connects at (800) 342-9871 to be transferred to the appropriate county.

VA Services

Monroe County - Veterans Benefits

Monroe County Veteran Service Officers offer free assistance in navigating VA bureaucracy, including claim support, filing, and monitoring. They can also help with appeals. Use their services to avoid paperwork pitfalls and delays.

Rochester Calkins VA Clinic| VA Finger Lakes Health Care| Veterans Affairs

Outpatient clinic provides primary care and specialty health services, including cardiology, dental care, mental health services, laboratory services, and more.

Veterans Outreach Center Inc.

Aids veterans of all eras and their families through direct counseling/referral services and advocacy., Military and civilian trauma Unemployment/underemployment Occupational skills training VA benefits Marital and family difficulties Chemical dependency/co-dependency issues and aftercare Homeless and incarcerated veterans’ services Provides individual and group services; support groups for veterans Transitional housing and emergency shelter.

U.S. Department of Veterans Affairs

The Department of Veterans Affairs runs programs benefiting veterans and members of their families. It offers education opportunities and rehabilitation services and provides compensation payments for disabilities or death related to military service, home loan guaranties, pensions, burials, and health care that includes the services of nursing homes, clinics, and medical centers.

Vocation Resources

Catholic Charities

Helping seniors remain independent, and giving adults of all ages the tools,they need for a productive career.

NYS Department of Labor

NYS Department of Labor has extensive federal funding for employment and job preparation training, including job training and skills development, are available statewide.

RochesterWorks

RochesterWorks offers free employment and workforce development services for every job seeker - the parent, the caregiver, the student, the veteran, the upstart, the entrepreneur.

Starbridge

Starbridge believes successful employment opens opportunities to lead a fulfilling life. They partner with individuals who have disabilities to build skills and connect qualified employees with employers looking to hire.

The Housing Council at PathStone

PathStone provides customized, people-centered professional development services leading to portable skills and enhanced employability for diverse individuals: unemployed and under-employed adults, agricultural workers, mature workers aged 55+,returning/reentering citizens, veterans, and youth.